Spiro Voice Reporting: Call Status' in Reports
Status' for Spiro Voice Call Reporting
For each call made using Spiro Voice, we record a status based on the outcome of the call connection. These status' are recorded in the Call Statistics table in Spiro Reports and are not the same the activities the user is prompted to log when the call is complete (Outbound Call, Inbound Call, Left Voicemail etc). For example, a call with the status Completed Call in the Call Statistics table could be tracked in the Activities table as and Interaction Type of left_voicemail, outbound_call etc.
Completed Call: A connection was established and audio data was transferred. This could be seen when a phone is answered by a person, an automated menu, or even a voicemail.
Busy: The number was dialed but a busy response was received
Failed: Call could not be connected. Number may not be input correctly (all numbers should be formatted with country code)
No Answer: The number was dialed but no one answered within 60 second timeout window