Call Intents and Transcriptions

Call Intents

Spiro can extract notes and capture action items from calls or emails. For example, during a call if you say: “I’ll make a note that you need more information on the implementation process,” the Spiro Assistant will capture that note for you. Additionally, if you write a comment like, “I'll make a note to send you an email in three weeks” in an email, the Spiro Assistant will capture that and create a reminder for you.

If you’ve ever had a call with a prospect from your car or the Starbucks line, or responded to emails as you rushed through an airport, you’ll really appreciate this feature. To get started go to Settings > Spiro VoIP > Enable Call Recording. Once this is enabled, email support@spiro.ai and we can enable this Beta feature for your organization. 

Spiro is currently able to extract 2 types of intents: call and email. If successfully extracted, these will generate the appropriate reminders for you. 
To generate a CALL reminder, during a recorded call you can say things like:

- I'll make a note to call you on (DATE or TIME or RELATIVE_TIME)

- I'll have my assistant remind me to call you on (DATE or TIME or RELATIVE_TIME)
- I'll have Spiro remind me to call you on (DATE or TIME or RELATIVE_TIME)
To generate an EMAIL reminder you can email any contact in Spiro and include any of the following phrases in the email. Please note, the contact must already exist in Spiro in order for the this feature to work: 

- I'll make a note to email you on (DATE or TIME or RELATIVE_TIME)

- I'll have my assistant remind me to email you on (DATE or TIME or RELATIVE_TIME)
- I'll have Spiro remind me to email you on (DATE or TIME or RELATIVE_TIME)

Call Transcriptions

Spiro captures the transcript of entire phone conversations for Spiro VoIP users with call recording enabled and stores the transcriptions in the Timeline. Transcriptions are searchable so Managers can search to provide insight into their teams performance. Reps can also search transcriptions to recall important parts of their conversations with prospects or customers.

You can access call transcriptions in the contact's timeline, and selecting the relevant transcription:

Once you select it, you can see the transcribed message, as well as key contact info.

If you don't have call transcriptions enabled but would like to, please contact your CSM or email support@spiro.ai

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