Relating Tickets Together in Spiro Tickets

Relating tickets together helps you keep connected conversations organized — especially when multiple steps or external communications are involved.

When You Might Relate Tickets

Sometimes a customer reaches out with a request, but part of fulfilling that request requires communication outside of the original ticket. For example, a customer may ask for a quote, and you need to email several suppliers to gather pricing. Those supplier conversations don’t need to interact with the customer directly, but they do relate to the same overall task. 

By relating these tickets, you maintain visibility into all conversations connected to the primary request. 

Impact on the Master Ticket

When tickets are related, the master ticket becomes the central place where all activity is consolidated. It will display a unified timeline of every interaction from both the customer and any related supplier tickets, making it easy to track progress without jumping between multiple threads.

You’ll also have filtering options that allow you to view only customer communications or expand the view to include all associated conversations, helping you stay organized and focused depending on what you need to review.

How to Relate Tickets

You can relate tickets in two different ways.

Option 1: From the Original Master Ticket (the customer request).

  1. Open the master (original) ticket.
  2. Go to the Related Tickets tab. 

  3. Click Add Ticket. 

    Choose one of the following:

    • Create a new ticket — for example, to send a new email to a supplier. 
    • Add an existing ticket — select a ticket that already exists or was received separately. 

Option 2: From the Tickets List View

  1. Go to your ticket list view.
  2. Multi-select the tickets you want to relate. 
  3. Click the Actions button in the top right. 
  4. Select Link Tickets. 
  5. Choose the master/parent ticket you want everything to link back to. 

Summary

Relating tickets makes it easier to manage multi-step workflows, supplier conversations, and any situation where important activity happens across multiple tickets.

This feature ensures you always have the full picture — all from one central location.