Spiro VoIP Configuration Options

Spiro comes with a built-in VoIP telephone system that works both on our web application and our mobile apps on Android and iOS. 

The advantage of using it is that your sales team’s calls will be automatically logged with no effort, calls can be recorded and/or transcribed if desired and our AI engine will learn from the calls to set reminders and create notes about the calls without data entry.

Often the question is how to integrate Spiro VoIP with existing phone systems and equipment. This article is designed to show the various options. The options have pros and cons and this article will describe each and make a recommendation based on your sales team’s workflow.

Basic Information
  • Each Spiro user receives a Spiro phone number that can make calls, send texts, and receive calls. 
  • Each call, the text is automatically logged in Spiro.
  • Calls can be recorded and listened to later by Sales Reps for prep purposes or their manager for coaching purposes.
  • Spiro's AI listens to the calls and automatically sets reminders and notes based on the conversation (For now, it confirms these via email)
  • Incoming calls display the contact who is calling and will ring both the mobile phone and web interface. 
  • Voicemails can be listened to in Spiro, and the user will also receive an email with the voicemail.
  • Users can record their own custom voicemail messages. 
Included AI Functionality
  • Call recording
  • Call transcriptions
  • Notes and reminders generated from phone calls

Setup Options

Key Capabilities
  • Call Forwarding
  • Authorized/ Verified Numbers
  • Masking
  • Porting
  • Interactive Voice Response (IVR)
  • Groups
Call Forwarding
  • Redirect incoming calls to an alternate number, which may be either a landline or cell number. 
Authorized/ Verified Numbers (Number Authentication)
  • Users can authorize their existing phone numbers to use Spiro.
  • Outgoing calls will appear on the caller ID as the authorized number.
  • Incoming calls will go directly to the authorized number, therefore these calls won't be recorded. Only outgoing calls made through the Spiro app will be recorded.
  • Spiro users cannot text from an authorized number within Spiro.
  • Here are instructions on how to verify your number. 
Call Masking
  • We can "mask" the Spiro Voce caller ID to match a user's mobile, desk phone or even the company's main number.
  • Masking multiple numbers as the mainline is also an option. 
  • Incoming calls may not automatically be logged since they will go directly to the mask number.
  • Texts in Spiro will show as the SV number and not the masked number.
  • Inbound calls will not ring through Spiro unless the masked number is forwarded to the SV number. Only outgoing calls made through the Spiro app will be recorded.
Interactive Voice Response (IVR)
  • Spiro can provide an optional IVR that would have its own phone number.
  • When this phone number is called, a pre-recorded message like "Press 1 for Sales, Press 2 for Customer Service, Press 3 for Adam Smith", etc. will be heard. 
  • Spiro will route the call to the appropriate extension or department based on the touchtone.
  • Spiro's IVR can be configured to ring multiple Spiro Voice numbers simultaneously. So if a caller presses "2" for Customer Service, all of the Customer Service member's phones will ring. Only one will be able to answer the call. 
Porting
  • Porting is the transfer of a phone number between two telephone service providers on behalf of an end-user.
  • The process involves providing the right documentation to prove ownership of the number as well as coordination between the existing provider and the new provider with regard to the number's porting date.
  • This process can be lengthy and some can take ~month(s) to configure dependent on your current phone provider.