Spiro Phone Overview

Spiro comes with a built-in VoIP phone system that works both on the web application and mobile apps on Android and iOS. 

The advantage of using it is that your sales team’s calls will be automatically logged with no effort, calls can be recorded and/or transcribed if desired and our AI engine will learn from the calls to set reminders and create notes about the calls without data entry.

Often the question is how to integrate Spiro Phone with existing phone systems and equipment. This article is designed to show the various options. The options have pros and cons and this article will describe each and make a recommendation based on your sales team’s workflow.

Overview

• Each Spiro user receives a Spiro phone number that can make calls, send texts, and receive calls. 
• Calls and texts are automatically logged in Spiro with no data entry required.
• Calls can be recorded and listened to later by Sales Reps for prep purposes or their manager for coaching purposes.
• Spiro's AI analyzes calls and automatically sets reminders and logs notes based on the conversation (For now, it confirms these via email)
• Incoming calls display the contact who is calling and will ring both the mobile phone and web interface. 
• Users can record their own custom voicemail message and voicemails can be listened to in Spiro, and the user will also receive an email with the voicemail.

Included AI Functionality

• Call recording
• Call transcriptions
• Notes and reminders generated from phone calls

Spiro Phone Settings

Under Settings > Spiro Phone, you can see your phone number, set up call forwarding, record custom voicemail message and more.

How to send Virtual Contact File (vCard)

You can send and receive vCards via text if you have a Spiro Phone number. If you're new to Spiro or speaking with a new contact, we recommend sending your vCard via text so they know your number and they can save it.

How do I send?

Click the icon to the left of the Send button to generate a vCard and send. This file will have your name, title, and phone number that can be saved as a contact in the receiver's address book.

When the receiver clicks on that file, they will be prompted to create a new contact. On an iPhone the page looks like this:

Configuration Options

Call Forwarding

• Redirect incoming calls to an alternate number, which may be either a landline or cell number. 

Authorized/ Verified Numbers (Number Authentication)

• Users can authorize their existing phone numbers to use Spiro.
• Outgoing calls will appear on the caller ID as the authorized number.
• Incoming calls will go directly to the authorized number, therefore these calls won't be recorded. Only outgoing calls made through the Spiro app will be recorded.
• Spiro users cannot text from an authorized number within Spiro.
• Here are instructions on how to verify your number. 

Call Masking

• We can "mask" the Spiro Phone caller ID to match a user's mobile, desk phone or even the company's main number.
• Masking multiple numbers as the mainline is also an option. 
• Incoming calls may not automatically be logged since they will go directly to the mask number.
• Texts in Spiro will show as the SV number and not the masked number.
• Inbound calls will not ring through Spiro unless the masked number is forwarded to the SV number. Only outgoing calls made through the Spiro app will be recorded.

Interactive Voice Response (IVR)

• Spiro can provide an optional IVR that would have its own phone number.
• When this phone number is called, a pre-recorded message like "Press 1 for Sales, Press 2 for Customer Service, Press 3 for Adam Smith", etc. will be heard. 
• Spiro will route the call to the appropriate extension or department based on the touchtone.
• Spiro's IVR can be configured to ring multiple Spiro Voice numbers simultaneously. So if a caller presses "2" for Customer Service, all of the Customer Service member's phones will ring. Only one will be able to answer the call. 

Porting

• Porting is the transfer of a phone number between two telephone service providers on behalf of an end-user.
• The process involves providing the right documentation to prove ownership of the number as well as coordination between the existing provider and the new provider with regard to the number's porting date.
• This process can be lengthy and some can take ~month(s) to configure dependent on your current phone provider.