Spiro Voice allows you to make and receive calls and texts from your dedicated Spiro Voice number on the web AND mobile app. The best part: Activity will be automatically be logged in Spiro!
Setup Spiro Voice
In Spiro, navigate to the left toolbar and click Settings > Spiro Voice.
From settings, you can set up call forwarding to your personal phone number if you like. Remember to include your country code before entering your phone number and hit save. (US Country Code is +1) Keep in mind that if you have Spiro Voice enabled on your mobile app, phone calls will ring through to the app if you do not answer from your computer.
You can also set up call recording under settings. Files for recorded calls will be saved in the contact's timeline.
Make a Call or Send a Text from the Web
1. Navigate to a contact you want to call. There must be a phone or mobile phone number for the Spiro Voice icons to appear.
2. Click the phone or SMS action buttons on the top right of the screen. Spiro also allows the ability to sent MMS (picture messaging)! Pictures sent/received will be stored in the timeline with the message content.
During a call, a user can take notes and then when the call ends the notes are automatically recorded in Spiro in the timeline.
Transfer calls to other Spiro users that have Spiro Voice numbers on incoming calls. Click the transfer icon in bottom left hand corner and search for the user you want to transfer the call to.
When transferring calls, users who are available will have a green dot next to their name:
If this is red, that means the user is not currently available for calls and if you transfer the call to them, the caller will go straight to their voicemail.
You can make yourself available/unavailable by clicking on the dot next your name.
Dial Pad, Call Logs and Messages
To view the message center, manually dial a phone number or view call logs, navigate to the Spiro Voice toolbar in the top right corner of the page.
Click the dial pad icon to manually dial a number.
Click the middle text icon to view your text message history and send new messages.
Click the “Phone” icon to view your call history.
Interested in Spiro for your team? Sign up for a demo today: spiro.ai/demo
Questions? Email email@example.com