Spiro VoIP (Web)
Spiro VoIP allows you to make and receive calls and texts from your dedicated Spiro VoIP number on the web AND mobile app. The best part: Activity will be automatically be logged in Spiro!
Setup Spiro VoIP
In Spiro, navigate to the left toolbar and click Settings > Spiro VoIP.
From settings, you can set up call forwarding to your personal phone number if you like. Remember to include your country code before entering your phone number and hit save. (US Country Code is +1) Keep in mind that if you have Spiro VoIP enabled on your mobile app, phone calls will ring through to the app if you do not answer from your computer.
You can also set up call recording under settings. Files for recorded calls will be saved in the contact's timeline.
Make a Call or Send a Text from the Web
1. Navigate to a contact you want to call. There must be a phone or mobile phone number for the Spiro VoIP icons to appear.
2. Click the phone or Text action buttons on the top right of the screen.
During a call, a user can take notes and then when the call ends the notes are automatically recorded in Spiro in the timeline.
You can also click on the phone icon next to a contact from the list views in Spiro.
For example, from an opportunity details page, you can scroll to the Contacts section and click to dial from the list instead of having to drill into each contact to call.
Transfer Calls
Transfer calls to other Spiro users that have Spiro VoIP numbers on incoming calls. Click the transfer icon in bottom left hand corner and search for the user you want to transfer the call to.
When transferring calls, users who are available will have a green dot next to their name:
If this is red, that means the user is not currently available for calls and if you transfer the call to them, the caller will go straight to their voicemail.
You can make yourself available/unavailable by clicking on the dot next your name.
Dial Pad, Call Logs and Messages
To view the message center, manually dial a phone number or view call logs, navigate to the Spiro VoIP toolbar in the top right corner of the page.
Click the dial pad icon to manually dial a number.
Click the text icon to view your text message history and send new messages.
Click the “Phone” icon to view your call history.
