Custom Entities Overview

Overview

Custom entities allow your team to capture important data related to Companies, Contacts, and Opportunities in Spiro. These fields can be used to filter lists in Spiro and create insightful reports around data. 

As an Admin, you can customize entities under  Settings > Customizations

If you need to create any additional entities to track data, choose "New Entity".

  • Think of an entity as another section on the Company, Contact, or Opportunity details page to organize and track data.

Entity Types

There are three types of Entities: List Entities, Section Entities and Independent Lists.  Independent Lists are only available in the Spiro Enterprise product.   

  • List Entities are used for related lists (for example, featured products that are related to Opportunities)
  • Section Entities are used to track additional attributes to a Company, Contact or Opportunity (for example, any additional marketing attributes)

Please note that in section view you cannot add more than one record.

Why would I create a section entity vs additional fields at the [Company/Contact/Opportunity] level? 

Section Entities appear in their own labeled area of a record, and also give you additional control over the security and visibility of the section. For example, you could create section entities on a Company record that are only visible to your account management team, so as to not make the company page too large for your sales team.  

  • Independent List Entities are lists entities that do not require a parent entity - IE they do not need to be associated to a Contact, Company or Opportunity. Examples of independent list entities that your organization might create are a Product/Pricebook catalog or an organization goals tracker. To mark an entity as an Independent List, mark the appropriate checkbox when creating your custom entity. Please note - Independent Entities are only available to organizations using the Enterprise version of Spiro. 

Below is a sample product catalog created using an independent list in Spiro:

You can click into products to view additional information and entities associated with the product catalog, like customer orders and support tickets related to the product.

  

Creating a New Entity

To create a new Custom Entity, go to Settings --> Custom Fields and Entities and click "New Entity"

* When labeling your new custom fields and entities, be sure not to use special characters (such as &, $, etc.) This may cause reports to stop syncing. 
  • For more information on custom fields, go to our Custom Fields page

Entities Display Based on Rule

When you are creating new entities, you can display the entity based on a rule to help keep the page organize and reduce sections your team is seeing if they do not need to. For example, you can choose only to display an entity if a field on the Opportunity called Revenue Type is equal to New: 

Displaying based on a rule is available to both Section and List entities. Some common examples of where you might use this: 

  • Show an Orders/Invoices list entity a the company level, but only if the company is a customer 
  • Show a Quote Line Items or Opportunity Product list entity at the Opportunity level, but only if an Opportunity is in a later sales stage 

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