Spiro Release [December 2025]

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Merge & Relate Tickets for Easier Support Management

If you're using Spiro's Ticketing module, you can now merge duplicate or related tickets into a single master ticket, making it easier to manage multiple reports of the same issue. When several customers write in about the same problem, simply merge their tickets and keep everyone informed at once.

  • All contacts from the merged tickets will be included, and responses will go to every contact.
  • Merging can be done individually or via mass action from the list view.

In addition, you can now relate tickets to each other to keep complex workflows organized.

  • Use this when a customer request requires parallel conversations—for example, managing internal requests while coordinating external vendor quotes.
  • Related tickets stay connected under one master ticket for full visibility, without combining conversations.
  • This can also be done one by one or in bulk via mass action.

Log Activities Faster

Logging activities has been redesigned with a three-column layout and more flexible controls:

  • Quickly change where the activity applies—even after you start.

  • Select multiple contacts from the same company in one log.

    This update makes the logging experience faster and more intuitive for everyone.

Clearer Product Selection in Quotes

For customers using the quoting module, inactive products now appear at the end of product lists and are clearly marked as disabled. This prevents accidental use or editing of outdated products.

Admin Updates

Customize Spiro Notetaker Name & Image

Admins can now personalize the Spiro Notetaker’s name and image to align with company branding. This update adds a more tailored experience when using the Notetaker across your team.

Microsoft Teams Phone Integration

Spiro now integrates with Microsoft Teams Phone, automatically syncing call data and recordings into Spiro.

  • Set up the integration in Settings > Integrations.
  • Requires admin-level Microsoft 365 access.

Bulk Resend Invitations

From the User Administration panel, admins can now resend invitations to multiple users at once—saving time when onboarding teams or resending invites.

"Reassigned To" Column for Deactivated Users

A new Reassigned To column on the Deactivated Users tab shows which active user inherited the deactivated user’s data and responsibilities. This makes it easier to track ownership after transitions.